Campaign News Bank Announces Closure Of Mumbai Call Centre [02 Mar 2007] Lloyds TSB has admitted to the costly failure of its strategy of offshoring Call Centre jobs to India, by announcing it is to close its Call Centre in Mumbai by the end of March, returning work to the United Kingdom. more >>> Protest Held In Peterborough Against Service Centre Closure [15 Feb 2007] LTU was petitioning Lloyds TSB customers outside the Bank’s Peterborough branches – and the public at large in the main shopping areas – on Thursday 15th February. more >>> Scottish Widows ANnounces 94 More Jobs Going To India [14 Feb 2007] Scottish Widows Senior Management has announced that it is to press ahead with its Offshoring Plans and move a further 94 roles to sites in India by the end of 2007. more >>> Bank Announces Closure Of Peterborough Service Centre With Loss of 245 Jobs … & Plans To Offshore [07 Feb 2007] Lloyds TSB’s Group Operations business unit - which is responsible for the Bank’s back office and processing activities - has today disclosed a series of plans to substantially cut costs by £121 million a year by 2010. more >>> Bank To Offshore 15 More Insurance Jobs To India [07 Feb 2007] Group Operations Senior Management has announced plans to offshore to India 15 Property Administrations jobs based in Tredegar Park, Newport (South Wales). more >>> Customer Hostility To Offshoring Forces Shift In Strategy [17 Oct 2006] Hostility from customers and the public at large to offshoring has forced a shift in the Bank’s approach to transferring jobs to India. more >>> More Than 150 HR Job Losses As Work Offshored To India [25 May 2006] The Bank has announced plans to offshore the work of more than 150 Human Resources Staff to India. more >>> Group Operations Division Announces A Thousand Job Losses [15 Mar 2006] The Bank has announced plans for a major programme of cost cutting within its Group Operations division, which LTU fears could eventually result in the loss of around a third of all jobs. more >>> C&G To Close Tachbrook Park - 300 Jobs To Be Exported To India [16 Nov 2005] C&G has announced that it is close its Mortgage Application Centre at Tachbrook Park, near Warwick. more >>> Scottish Widows Unveils Plans To Export Further 125 Scottish Jobs To India [24 Aug 2005] Scottish Widows has announced plans to transfer the jobs of a further 125 Scottish staff to India by the end of November, increasing to 164 the total jobs it will have transferred from Scotland to India. more >>> Lloyds TSB Announces 465 Job Losses… Linked To Offshoring ‘Jobs To India’ [11 May 2005] Lloyds TSB has announced that it is to close five of its operations in South Wales, the South West and the North East, resulting in the loss of 465 staff. more >>> LTU Petitioners At Annual General Meeting [05 May 2005] LTU attracted national media coverage when it petitioned shareholders and asked the Board questions over its offshoring strategy at the Bank’s Annual General Meeting in Glasgow on 5th May. more >>> It isn’t often that LTU can agree wholeheartedly with the Bank’s views on offshoring… [22 Apr 2005] The Bank has issued a communication to staff urging them to use a specific directory enquiries provider, describing the benefits as including "calls are handled in the UK by experienced ex 192 operators" and "provides a fast and accurate service". more >>> India Operation Is Biggest Source Of Customer Complaints [03 Mar 2005] Lloyds TSB’s offshore operation is proving to be the single biggest source of customer complaints according to figures compiled by the Bank . more >>> Lloyds TSB Announces 1,000 More Jobs To India [11 Nov 2004] LTU has condemned the latest announcement by the Bank to transfer a further 1,000 jobs to India by the end of 2005; increasing the total jobs there to 2,500. more >>> Bournemouth ‘Day of Action’ Wins Massive Support [16 Sep 2004] A team from LTU was outside the Bank’s Insurance Operation in Bournemouth handed ‘Action Packs’ to staff arriving at work. more >>> Legal challenge attracts national media interest… [19 Aug 2004] As previously reported, Lloyds TSB’s plans to transfer work to India are facing a legal challenge from one of the bank’s customers on the grounds that they infringe Data Protection requirements. more >>> Chairman’s concern at foreign domination of British banking… [16 Aug 2004] LTU has criticised as double-standards recent comments by Maarten van den Bergh concerning restrictions on UK banks bidding to take over Abbey. more >>> Data Protection Challenge Against Offshoring [01 Jul 2004] LTU’s solicitors are supporting a Lloyds TSB customer in a challenge against the transfer of work abroad, on the grounds that doing so does not meet the stringent data protection requirements operating across the European Community. more >>> LTU campaigners give profit warning… [24 May 2004] LTU petitioners joined Lloyds TSB shareholders at the Bank’s Annual General Meeting at the SAS Radisson Hotel in Glasgow on Friday 21st May and received strong support from those attending. more >>> Alliance & Leicester survey results… [09 May 2004] A survey for Alliance & Leicester has provided further evidence that UK customers want their bank accounts managed in the UK. more >>> MORI poll attracts extensive media interest… [04 May 2004] The Evening News in Scotland reported on LTU’s survey and highlighted the fact that 55% of Scottish customers would consider switching banks if Lloyds TSB’s outsourcing plans proceed. more >>> MORI Survey Blow to Bank… [01 May 2004] A MORI Survey commissioned by LTU, but using questions designed by Mori to ensure its independence, has revealed that 49% of Lloyds TSB customers would consider moving to another bank rather than have their banking arrangements transferred to India. more >>> Scottish Widows Move to India [22 Apr 2004] Scottish Widows Senior Management has announced the first phase of its plans for the transfer of jobs to India. more >>> Lloyds TSB Scotland… an ideal business model? [30 Mar 2004] Over the last 3 years Lloyds TSB Scotland has recorded phenomenal organic growth of 64%. more >>> Day of action following C&G announcement… [30 Mar 2004] The announcement by C&G that it is to pilot transferring 50 jobs to India prompted action from LTU at all the company’s main operations. more >>> Jobs To India: Group Operations Reprieve - But Only For 2004 [28 Mar 2004] Group Operations, as one of the Five Business Units at the forefront of plans to export 1,500 jobs to India by the end of this year, has rightly been a key focus of LTU's campaign to keep Lloyds TSB jobs in the UK. more >>> LTU returns to Essex… [20 Mar 2004] This week LTU’s campaign focussed on Chelmsford and Lloyds TSB’s two High Street branches. more >>> A Day of Action for Lloyds TSB Results… [13 Mar 2004] Monday 8th March saw intensive action around the country to coincide with the Bank’s announcement of profits reaching in excess of £4billion for 2003. more >>> Lloyds TSB customers ’Andover their support… [05 Mar 2004] This week LTU’s campaign moved on to Andover and in particular the Bank’s High Street branch. more >>> LTU’s Excursion To The South Coast… [01 Mar 2004] On Tuesday, Wednesday and Thursday (24th–26th Feb) members and officials of LTU met Lloyds TSB customers outside their North Street, Brighton and other town centre branches. more >>> Royal Bank of Scotland Announces Record Profits … And Is Still Committed To UK Jobs [20 Feb 2004] Royal Bank of Scotland - the company that owns Nat West – this week announced that it made profits of over £6 billion; the highest ever recorded by a UK bank. more >>> LTU on 'Royal Parade'… [19 Feb 2004] A team of 10 LTU petitioners received strong support from customers of the Bank’s Royal Parade, Plymouth branch this week. more >>> 150 Insurance jobs to India this year ...with more to follow! [17 Feb 2004] The Bank has today announced that as part of its plans to move work to India, 150 jobs will go from Insurance this year with more to follow. more >>> LTU Campaigners Go North of the Border… [13 Feb 2004] There are approximately 1800 jobs potentially at risk in Scotland across two centres in Glasgow. more >>> Bank 'Spin' Exposed… [12 Feb 2004] Lloyds TSB wants everybody to believe that the reason for closing its Newcastle Call Centre emanates from problems with customer service. more >>> Lloyds TSB Customers in Portsmouth Have Their Say… [29 Jan 2004] A significant number of Lloyds TSB customers added their names to LTU’s petition this week outside the Bank’s Commercial Road, Portsmouth branch. more >>> Welcome News in the Fight Against Offshoring… [27 Jan 2004] This week catalogue giants Kays and Great Universal announced that they are to close their call–centre in Bangalore. more >>> Strong Media Response in South Wales… [27 Jan 2004] LTU’s campaign moved on to Newport and Bridgend this week. more >>> LTU Attends Welsh Call–Centre Awards… [26 Jan 2004] On 22nd January over 500 call–centre employees attended the Welsh Call–Centre Awards ceremony in Cardiff… and LTU was there to applaud them. more >>> US to Stop Outsourcing… [26 Jan 2004] Proposed new legislation in the US will ban the outsourcing of federal work to low–cost countries. more >>> Campaign Moves On To Birmingham… [22 Jan 2004] LTU campaign teams travelled to the Midlands this week and received strong support from customers in Sheldon and Dudley. more >>> Campaign Moves to Southend [14 Jan 2004] This week Lloyds TSB customers in Southend are adding their voices to LTU’s campaign. more >>> Report Highlights Inferior Service from Indian Contact Centres [13 Jan 2004] A report by Contactbabel suggests that Indian contact centres provide inferior services when compared to their UK counterparts. more >>> LTU Clarifies UNIFI Confusion Over Job Security Claims… [22 Dec 2003] In spite of recent local media reports there has not been a breakthrough in the campaign to prevent the closure of Lloyds TSB’s Newcastle Call Centre. more >>> LTU Opens Up Welsh Front! [18 Dec 2003] LTU has extended its campaign against Lloyds TSB’s ‘Jobs to India’ through launching a series of protests in South Wales. more >>> LTU Goes to ‘TOON’ Over Closure of Newcastle Call Centre! [10 Dec 2003] Our campaign in Newcastle attracted strong media attention during the 3 days of 26th–28th November. more >>>

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