<<< back Lloyds TSB Scotland… an ideal business model? [30 Mar 2004] Over the last 3 years Lloyds TSB Scotland has recorded phenomenal organic growth of 64%. Last year alone it made a £202 million contribution to group profit. Boasting more customers - and more business with their customers - Chief Executive Susan Rice confirmed that these figures had not been achieved through acquisitions. The Bank’s Mortgage Book has grown by 23% (net balances) over the last year and it is looking to achieve further organic business growth by continuing to focus on its customers. Lloyds TSB Scotland has also provided public assurances that the Bank’s Glasgow call centre operations would not be closed and jobs exported to India. Approximately 1800 staff are employed across two sites in the city. The Bank’s Chief Executive went on to say that Lloyds TSB Scotland has no plans to offshore anything at all. Could we be looking at the ideal business model… organic business growth plus a commitment to customers and the local economy? Mr Daniels please take note! <<< back

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